Shipping Policy

Where we deliver

We deliver across Pakistan through a courier service. Most towns and cities are covered as standard.

A small number of locations sit outside normal door-to-door coverage, or are served only to a local office rather than to your address. If you are in an area like that, message us before ordering with your city and we will tell you what is possible, rather than let you find out after the order is placed.

After you place an order

Your order moves through four stages. You can ask us which one it is at over WhatsApp at any time.

1. Pending confirmation. The order has reached us. We check the address and contact you to confirm it.
2. Confirmed. You have confirmed the order and address, and it is being packed.
3. Dispatched. The parcel is with the courier and tracking details are available.
4. Delivered. The parcel has reached you and, on a Cash on Delivery order, has been paid for.

We confirm orders before dispatch because a wrong or incomplete address is the single most common reason a delivery fails. One short call prevents most of them.

Delivery timeframes

Delivery time depends on your city and the courier’s schedule for that route, so a single number would be wrong for a large part of the country. We tell you the expected timeframe for your address when we confirm your order, and you can ask for an update at any point afterwards.

Deliveries can take longer during public holidays, at peak sale periods, and where weather or roads are disrupted. Where we know a delay is coming, we tell you rather than leave you guessing.

Delivery charges

Any delivery charge that applies is shown before you confirm your order, alongside the product total, so you can see what you will pay in full. Nothing is added after an order is placed.

If you would like to know the charge for your city before you start shopping, message us and we will check it.

Tracking your parcel

Once your order is dispatched, tracking details for the consignment are available. If you would rather not use a courier tracking site, send us your order number on WhatsApp and we will look it up and tell you where the parcel is.

Tracking can take a few hours to start updating after dispatch. That is normal and does not mean anything has gone wrong.

Missed deliveries and address problems

Couriers normally attempt delivery more than once before returning a parcel. If you missed the courier:

• Message us with your order number and we will arrange another attempt
• Tell us a day or time that suits you better and we will pass it on
• If your address needs correcting, send the full corrected address and we will update the consignment where the courier still allows it

If a parcel is returned to us because it could not be delivered, we will contact you to arrange a fresh attempt or cancel the order. Repeated failed deliveries on Cash on Delivery orders cost us real money, so we may ask for payment in advance before resending. We would rather explain that plainly than quietly refuse an order.

Receiving your parcel

Somebody needs to be at the address to receive the parcel and, on a Cash on Delivery order, to pay the courier. Anyone at the address can accept it on your behalf.

Parcels that arrive damaged

If damage is obvious at the door, refuse the parcel and message us.

If you only find it after paying, send us photos of the item and the packaging with your order number, as soon as you can and while you still have the packaging. We will arrange a replacement or a refund.

If a delivery is late

Contact us with your order number. We will check the consignment with the courier and tell you what we find. If a parcel is genuinely lost in transit, we will replace it or refund you. You should not have to chase a courier yourself for an order you placed with us.

Need help with a delivery

See also the Refund and Returns Policy and the FAQs.