Contact Us
Reach ZARAK support by phone, WhatsApp or email, and see exactly what to include so we can answer your order question in one reply.
Three ways to reach us, all going to the same team. Use whichever suits you.
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WhatsApp
+92 331 0237369
Best for anything about an order you have already placed. You can send photos, which usually settles a problem in one message.
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Phone
+92 331 0237369
Best when something is urgent, or too complicated to type out.
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Email
support@zarak.pk
Best for anything that needs a written record, or where you want to attach several files.
What to include so we can answer in one reply
Most delays happen because the first message does not contain enough to act on. Sending these upfront saves a round of back and forth:
- Your order number, if you have already ordered. It is in your order confirmation.
- The mobile number you ordered with, if you cannot find the order number. We can look the order up with it.
- What you need, in a line: cancel, change the address, check delivery, return an item, ask about a product.
- Photos, if an item arrived damaged, incomplete or different from what you ordered. Include the parcel and packaging in one of the shots.
If you have not ordered yet and just want to check whether something fits or what it is made of, tell us which product and we will check it against the actual item.
Which channel for which problem
| You want to | Use | Have ready |
|---|---|---|
| Check where your order is | WhatsApp or phone | Order number or mobile number |
| Change or cancel an order | WhatsApp or phone | Order number, and the change you want |
| Correct a delivery address | Phone, then WhatsApp to confirm | Order number and the full corrected address |
| Report a damaged or wrong item | WhatsApp or email | Order number and photos |
| Request a return or refund | WhatsApp or email | Order number and the reason |
| Ask about a product before buying | Any channel | The product name or link |
Response times
We reply to messages in the order they arrive. We have not published fixed support hours because we would rather not promise a window we cannot hold every day. If a message has gone unanswered longer than you expected, send it again on WhatsApp: it is the channel we clear first.
Before you write to us
Some questions already have an answer on the site, and reading it will be quicker than waiting for a reply.
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FAQs
Ordering, payment, delivery and returns, answered briefly.
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Shipping Policy
How delivery works, and what happens when a parcel is delayed.
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Refund & Returns
Returns, damaged items and how refunds are paid.
Keep your details safe
Please do not send card details, banking passwords or one-time passcodes to us on any channel. We will never ask you for them. What we do with the information in your message is set out in the Privacy Policy.