FAQs

No. You can check out as a guest. We only ask for what is needed to deliver the parcel and to contact you about it. Creating an account is optional and mainly saves retyping your address next time.

You will see a confirmation on screen with an order number as soon as the order is placed. Keep that number: it is the fastest way for us to find your order later. Our team also confirms orders before dispatch, so expect a call or a WhatsApp message.

To check the address and make sure someone will be there to receive the parcel. Wrong or incomplete addresses are the most common reason a delivery fails, and one short call prevents most of them.

Yes. Send us the product link or name, the quantity, and your full delivery address, and we will place the order for you and send back the order number.

Yes. Cash on Delivery is the main way our customers pay. You pay the courier in cash when the parcel reaches you.

Yes. You may open the parcel and check the item in front of the courier before you hand over the money. If it is the wrong item or it arrived damaged, you do not have to accept it. This is a commitment we make deliberately, because you are buying without holding the product first.

The product price is what you see on the listing. Any delivery charge is shown separately before you confirm the order, so you can see the total before committing. We do not add charges after an order is placed.

Ask us before ordering if you would prefer to pay in advance. Message us on WhatsApp and we will confirm what is available for your order and send instructions. Payments arranged this way are verified by us manually before dispatch.

Across Pakistan, through a courier service. If you are in a remote area where couriers do not deliver to the door, tell us before ordering and we will check what is possible for your location.

It depends on your city and the courier’s schedule for that route. Rather than publish one number that is wrong for half the country, we confirm the expected timeframe for your address when we confirm your order. Ask us on WhatsApp at any point and we will tell you where your parcel is.

The delivery charge for your address is shown before you confirm the order, so nothing is added afterwards. If you want to know the charge before you start, message us with your city.

Yes. Once your order is dispatched we share the tracking details for it. If you would rather not deal with a tracking site, message us your order number and we will check it for you.

Couriers normally attempt delivery more than once. Contact us with your order number and we will arrange a fresh attempt, or change the delivery day if that suits you better. Full detail is in the Shipping Policy.

Yes, as long as it has not been dispatched. Message us with your order number as soon as you decide. Once a parcel is with the courier it cannot be pulled back, but you can still decline it at the door.

Before dispatch, yes. Send us the order number and the change. After dispatch the address is fixed with the courier, so contact us quickly if something is wrong.

That is our problem to fix, not yours. Send us photos of the item and the packaging along with your order number, and we will arrange a replacement or a refund. Report it as soon as you can after delivery, while the packaging is still with you.

Talk to us. Because you can inspect the parcel before paying, most of these cases are settled at the door. If you have already paid and want to return an item, message us with the order number and the reason and we will tell you what is possible. See the Refund and Returns Policy.

For a Cash on Delivery order, a refund is sent to the bank account or mobile wallet you tell us to use, because there is no card payment to reverse. We confirm the amount with you before sending it.

Yes. The images on a listing show the item we ship.

Ask us. We will measure the item or check the packaging and tell you before you order, which is better for both of us than a return.

Because nobody has written one yet. We do not publish ratings or review counts we have not received. When customers review a product, those reviews appear on its page.

WhatsApp at our support number, call +92 331 0237369, or email support@zarak.pk. What to include in your first message is on the Contact page.

We use it to process and deliver your order and to answer your messages. Your name, address and phone number are shared with the courier because a parcel cannot be delivered otherwise. The full detail is in the Privacy Policy.