Terms of Service

Who you are dealing with

ZARAK is an online retail store operating in Pakistan at zarak.pk. In these terms, “we” and “us” mean ZARAK, and “you” means the person using the site or placing an order.

You can reach us on +92 331 0237369, at support@zarak.pk, or on WhatsApp.

Using the site

You may browse the site and place orders for your own use. You may not:

• Place orders you do not intend to accept or pay for
• Interfere with the site, its security, or try to access parts of it you are not meant to reach
• Copy our photographs or written content for use elsewhere
• Use the site to break the law

We may refuse or cancel orders where we reasonably believe any of the above applies.

Product information

We describe products as accurately as we can, and the photographs show the item we ship. Colours can appear differently on different screens, and hand-finished items vary slightly from piece to piece.

Where a listing contains an obvious error in a description, specification or price, we may correct it. If the error affects an order you have already placed, we will contact you before doing anything, and you can confirm the corrected order or cancel it without cost.

Prices

Prices are shown in Pakistani Rupees. Any delivery charge that applies is shown separately before you confirm your order, so the total is visible before you commit.

We may change prices at any time. A change does not affect an order already placed and confirmed.

Availability

Stock shown on the site is our best current information, and occasionally an item sells out between your order and our packing it. If that happens we will contact you and offer a replacement, a wait, or a cancellation. We will not substitute a different product without asking you first.

Orders and acceptance

Placing an order is an offer to buy. A contract is formed when we confirm your order, not at the moment you click the button. We confirm orders by call, WhatsApp or email, and we may ask you to verify the delivery address.

We may decline an order where:

• The item is out of stock
• We cannot verify the delivery address or reach you to confirm
• The address is outside the area our courier serves
• There is a pricing or listing error, as described above
• There is a history of repeatedly refused Cash on Delivery parcels on the same details

If we decline an order you have already paid for, we refund it in full.

Payment

Cash on Delivery is our main payment method. You pay the courier in cash when the parcel is delivered.

If you want to pay in advance instead, contact us before ordering and we will confirm what is available and send instructions. Payments made this way are verified by us manually before dispatch, so allow for that when you order.

We never collect card numbers, PINs, banking passwords or one-time passcodes, and nobody from ZARAK will ask you for them.

Delivery

We deliver through a courier service. Delivery timeframes are estimates, not guarantees, because the final leg is in a courier’s hands and can be affected by weather, holidays and local conditions. Full detail is in the Shipping Policy, which forms part of these terms.

Risk in the goods passes to you on delivery.

Returns and refunds

Your rights and our process are set out in the Refund and Returns Policy, which forms part of these terms. Nothing in these terms removes any right you have under Pakistani consumer law.

Accounts

You do not need an account to order. If you create one, keep your password to yourself and tell us if you think someone else has access to it. You are responsible for activity on your account. We may suspend an account being used in breach of these terms.

Our content

The ZARAK name, logo, product photography, page copy and site design belong to us. You may share links to our pages freely. You may not copy our images or text to sell products elsewhere, or present our content as your own.

Other services and links

Some links take you to services we do not run, such as WhatsApp or a courier’s tracking page. Those services set their own terms, and we are not responsible for how they operate.

Our responsibility

We take responsibility for supplying what you ordered, in the condition described, and for putting it right if we do not. Our responsibility for any order is limited to the value of that order, including what you paid for delivery.

We are not responsible for indirect losses, such as time taken off work to wait for a courier. We do not exclude any liability that cannot be excluded by law.

Your information

How we handle your personal information is set out in the Privacy Policy, which forms part of these terms.

Law

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute arising from them.

Changes to these terms

We may update these terms as the store changes. The version published here at the time you place an order is the version that applies to that order.

Questions

These terms describe how we operate. They are not legal advice, and they do not limit rights given to you by law.